Shipping Policy

ORCATEK Advanced Manufacturing Ltd. ships products from Vancouver Island, British Columbia, Canada.

Processing Times

Most in-stock products ship within 3–7 business days. Custom manufactured or made-to-order products may require additional production time depending on complexity and order volume.

Shipping Methods

Orders are shipped using trusted Canadian and international carriers. Shipping options and rates are calculated during checkout where available.

Tracking

Tracking information will be provided when available after shipment processing.

International Shipping

International customers are responsible for any customs duties, import fees, taxes, or brokerage charges required by their country.

Damaged Shipments

If a shipment arrives damaged, please contact ORCATEK Advanced Manufacturing Ltd. within 48 hours of delivery with photos of the packaging and product condition.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. ORCATEK is not responsible for delays or losses caused by incorrect addresses entered during checkout.

Local Pickup

Local pickup options may be available for customers located on Vancouver Island, British Columbia.